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DWC Home | Magazine | Back Issues | September 2003 | Take Note


TAKE NOTE


TRUE COST OF SPAM

Spam is the scourge of the Internet because it’s just so cheap and easy to send messages. One estimate puts the cost of an e-mail message at 0.025 cents.

But what is the cost of spam to recipients and Internet service providers? Multiplied by millions of e-mail users, the tiny bits of computer power and time wasted on spam costs $10 billion in the United States, according to a Ferris Research study reported in The New York Times.

Nucleus Research figures the cost at $874 a year for every office worker with an e-mail account. Multiplied by 100 million such workers, that comes to $87 billion in the United States.

Worse yet, experts say the costs of trying to block spam, catch spammers and undo the damage they cause to recipients is even higher.


SPAM NOT DAMPENING ONLINE SALES

An August issue of WGSN (Worth Global Style Network) includes a new report from Forrester Research Inc. expecting significant growth in online sales over the next five years sparked by a growing online consumer base, increases in new product categories being offered online and efforts by retailers to optimize the online shopping experience.

Forrester predicts nearly five million new U.S. households will shop online in each of the next five years, totaling 63 million U.S. online shopping households by 2008. By then online retail will account for 10 percent of total retail sales.

Home goods sales will be among the fastest growing segments.


WHO’S THE BOSS?

Does it make any difference if your boss is a male or female? The answer seems to be yes—and no.

A Northwestern University psychology professor and two colleagues examined 45 published and unpublished studies conducted between 1985 and 2002 focusing on whether men or women manage differently. The Northwestern study, reported in the Chicago Tribune, found that the bottom-line managerial differences were small, but employee perceptions were marked.

Women were seen as transformational leaders: they mentor, inspire and foster innovation and teamwork. Men were perceived as transactional: appealing to subordinates’ self-interest and using reward and punishment as incentives.




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