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Special Report
Western Horizons
On-Site™ Corp. opens a new corporate headquarters and expands
educational opportunities.
The On-Site Corp.
has opened a new, larger corporate headquarters in the resort town
of Coeur d’Alene, ID. The grand opening for its new West Coast
facility took place April 18, 2002, and the first class for its
On-Site University training program in the new location took place
the following Friday and Saturday.
The increase in the facility’s size has allowed the company
to create a greatly expanded, state-of-the-art West Coast University
that rivals its East Coast University (see D&WC, May 2000, page
12). The new training facility offers a much larger selection of
window coverings, including Hunter Douglas Window Fashions products,
for enhanced hands-on experience.
The company’s two top-notch University training facilities
are unlike any others in the United States. On-Site now can boast
it not only offers the most effective means for cleaning a large
percentage of the window treatments created today, but also professional
training unavailable anywhere else.
INCREASED EDUCATION, INCREASED PROFITS
Along with these changes, On-Site is also in the process of creating
a new Web site for certified technicians who have successfully completed
the On-Site University training program. This site will function
as an On-Site Certified Technician locator for customers who need
the On-Site cleaning service. It also will offer links to individual
technicians’ Web sites.
The new On–Site Web site locator service is offered in addition
to the company’s existing toll-free referral lines, as well
as its online Certified Technicians’ forum and the toll-free
information line as part of its continued effort to supply service
after the sale to On-Site owners.
Each year, more elaborate and delicate window treatments are being
created that cannot be cleaned via traditional methods. On-Site
has repeatedly demonstrated that its system is one of the safest
and most effective means for cleaning these window treatments—and
just about any other fabric item. That opens a huge potential market
for those offering this service.
Anyone who is in the window coverings industry or the dry cleaning
industry should be offering this service to his or her customers.
To be successful in business, one must consider new ways to increase
profit. The demand for the On-Site service already exists, a shortage
of people offering this service is apparent, and it’s only
a matter of time before the competition catches on. Why wouldn’t
any prudent businessperson want to offer this service under these
circumstances?
ONGOING COMMITMENT
But, of course, the most important point is simply that On-Site
service works. It not only provides a safe and effective cleaning
method, it guarantees no shrinkage or damage will occur. That should
be music to the ears of the dry cleaning industry—no more waivers
for the customer to sign, and no more turning down jobs because
the items can’t be cleaned in-plant.
What about On-site’s plans for the future? As always, the company
will continue investigating methods for cleaning both new and existing
window treatments in the most efficient way possible. And, as part
of the process, it will continue to upgrade its equipment as well
as the training methods and facilities as needed. All of the updates
will be posted continually and discussed on the online forum, a
free service available to all graduates of the On-Site University.
On-Site also will approach more of the industry’s major window
coverings manufacturers about the effectiveness of the cleaning
system. Some, such as Hunter Douglas, have already recognized the
value of this service for their products and are referring On-Site
to their manufacturers, fabricators, sales reps and customers. The
leads generated in the process will be passed on only to On-Site
Certified Technicians (On-Site University graduates) to ensure that
only quality service is associated with the On-Site name.
An important part of the On-Site business philosophy has always
been service after the sale. That means with the purchase of the
On-Site business package, owners are not just getting a business,
they are inheriting a family of experts who are always there for
support and continuing education. An 800-number is available so
that both new and existing On-Site owners can find quick answers
to their questions.
On-Site Corp. is headquarted in Cour d’Alene, ID. Information
and reservations or class schedules for its On-Site University can
be obtained by calling (800) 233-7452. Its East Coast facility is
located in Groton, CT. |
