More WCAA Notes

WCAA Notes

Sign Up Now for Certification Program Now is the time to register for the Certified Window Treatment Consultant Program to be held Thursday, March 28, 1996, at the World of Home Fashion show in Indianapolis, IN. When you register for the program, you are immediately sent the study materials -- so register now and don't wait until the last minute. As the single most comprehensive education program in the industry, the program requires a significant amount of self-study in preparation for the review seminar and examination at the show, so don't miss out by waiting too long. Pinder Topic Set for Connecticut Meeting LaVelle Pinder will present "Courting the Shop-at-home Customer" at the WCAA Connecticut chapter meeting from 10 a.m. to noon Thursday, February, 1, 1996, at the Holiday Inn in North Haven, CT. The presentation is open to all for a fee of $20 for non-members and $10 for members, and represents a great opportunity to preview the type of seminar that will be available at the Boston Curtain & Drapery Show. For further information, contact Bonnie Kramer or Janis Malone at (203) 669-7341. The Window Coverings Association of America (WCAA) is the only national non-profit organization dedicated to the retail window coverings industry. For more information on becoming a member and member benefits, contact Bill Nathan, executive director, at (847) 480-7955; fax (847) 480-7960; e-mail info@wcaa.org.

Hensler to Keynote WCAA Breakfast Symposium William Hensler of Coopers & Lybrand will be the keynote speaker at the Second Annual WCAA Breakfast Symposium to be held from 7:45 to 9 a.m. on Saturday, March 30, 1996, at the World of Home Fashion show in Indianapolis, IN. Hensler is the managing associate of Coopers & Lybrand's Total Quality Management (TQM) consulting practice and is one of the leading experts in the United States in the field of TQM. Total Quality Management is the method of increasing business effectiveness by looking not only at the quality of what a business does but also how it does it, and using techniques for the continuous improvement of customer-focused quality. Leading Fortune 500 companies have used TQM in redirecting the strategic management of their companies, and Hensler has worked with the top management of dozens of the most influential businesses and governmental organizations in implementing TQM concepts into their operations. This will be a great opportunity to be introduced to TQM concepts and practices -- ideas that can significantly impact the management of any business. The WCAA Breakfast Symposium is an industry event which combines the WCAA's annual meeting with a breakfast buffet, awards and recognitions as well as informative speakers. The event is open to all show attendees, however seating will be limited. Tickets can be purchased through the show registration.